Bytowne Threads
12 Carbery Drive - Stittsville ON K2S 1E5 (Canada)
613-831-4095 (Ottawa area) - 888-831-4095 (toll-free in Canada and the US)

Store Policies

Payment and Shipping Information

  • All prices shown are in Canadian dollars. If the order is being shipped to a Canadian address, applicable taxes for your province will be added to your order.
  • Orders are normally filled within one business day. If this is not possible, we will call or email you to let you know.
  • Orders are shipped using Expedited Parcel – Small Business (Canada) as this method has proven to be the fastest and least expensive shipping option available through Canada Post. Shipments are insured and trackable. Shipping costs are based on actual rates charged by Canada Post plus a small processing fee. For orders to be shipped to the U.S. or internationally, we will discuss shipping methods with you at the time we call you to obtain your credit card details.
  • We ask for your phone number and email address solely for the purpose of contacting you to discuss your order and shipping method and to obtain your credit card details for payment. We absolutely do not share, sell, trade, rent or release any of your personal information to anyone other than the parties required for payment (i.e. Credit card company).
  • We accept Mastercard and VISA as forms of payment. Please do not send this information to us by email. We will contact you by phone to obtain this information.

Return Policy

  • Please check all merchandise when received for errors in shipping or damages. If there are problems with your order, please call us immediately at 888-831-4095 to discuss. Problems with your order must be reported within five (5) days of receipt.
  • Returns (for exchange only) are allowed within 30 days from date of purchase if goods are still unopened and in saleable condition. You must have our authorization prior to returning goods and you are responsible for the shipping costs associated with returning goods. When goods are returned, a credit will be issued to you which may be used toward the purchase of other goods available on the web site. This credit must be used within 30 days of the credit being issued. Any goods authorized for return must be accompanied by the original receipt.

Contact Us

Bytowne Threads
12 Carbery Drive
Stittsville, Ontario
K2S 1E5 (Canada)

Phone: 613-831-4095 (Ottawa area) or 1-888-831-4095 (toll-free in Canada and the US)